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Welcome the Town of Clayton, North Carolina

Emergencies:
Call 911 or 
919-553-1530

Power Outages:
919-553-1530

Questions About Your Bill? 
919-553-5002

All other electric issues: 
919-553-1530

Operations Office:
​Monday-Friday: 8:00 AM-5:00 PM

Below you will find the most frequently asked questions regarding the Electric Department. Feel free to explore.

I have a question about my bill.  Who do I need to talk to?
I’m doing some landscape work at my house.  Where can I dig?
When are you going to trim the trees in my area?
How do I sign up for emergency notifications?
What is Load Management?
When and how long is the Load Management interruption?
Will I feel a difference in my heating/cooling or water temperature using Load Management?
Who do I call if I think there may be a problem my Load Management Device?

I have a question about my bill.  Who do I need to talk to?

Call Customer Service at 919-553-5002 for all questions related to your bill.

I’m doing some landscape work at my house.  Where can I dig?

Call 811 before you dig! 811 is an underground locating service that can show you where any and all underground facilities are located.  There’s no charge for the service or the call, and it can prevent you from coming into contact with underground power lines, natural gas lines, communication lines, and other utility services.  Calling 811 before you dig can save your life!

When are you going to trim the trees in my area?

The Town of Clayton has a 3-year tree trimming program.  Effectively, 1/3 of the Town’s trees are trimmed each year.  Click here to see when your area is scheduled for tree trimming.

How do I sign up for CodeRED Notification?

Get vital public safety information quickly…whether it’s a warning about an approaching hurricane, a power outage, a boil water advisory, or other emergency…sign up for JOCOAlerts.  The system, managed through Johnston County, allows all residents and businesses to receive a phone call, text, or e-mail alert when important public safety or service related events happen.  This service is absolutely FREE!  Please make sure you are signed up!  This is DIFFERENT from the CodeRED system previously used by Johnston County.  You must sign up for JOCOAlerts even if you were already signed up for CodeRED. All information is kept confidential and you won’t be pestered with nuisance call…alerts are only made regarding legitimate public safety or public service matters.  Sign up now!

What is Load Management?

Load Management is an energy-savings program that temporarily reduces the energy consumption in your home during peak load periods.  We start by installing a small device at your residence and connect it to your air conditioner, water heater, heat strips, or all three – as long as they are powered by electricity.  A radio signal is activated during the few times that we experience a high demand for power.  Those times would be during extreme heat (in the high 90’s) or extreme cold (less than 28°).  Ultimately, this brief interruption should not be noticed by the user and reduces your power usage which lowers your bill. This means you will receive credits back on your bill!  That’s a double savings!

When and how long is the Load Management interruption?

Heat Strips:  Dec thru March – typically between 7am-9am – and usually interrupted for 1 hour.

Water Heater:  Jan thru Dec – typically between 3pm-6pm – and usually interrupted for 3-4 hours in summer months and 1 hour in winter months.

AC:  June thru Sept – typically between 3pm-6pm – interrupted intermittently for 3-4 hours. 

Will I feel a difference in my heating/cooling or water temperature using Load Management?

Most customers report not noticing ANY difference in comfort when Load Management is connected to their home.  For example, your water heater may be cycled off during the late afternoon (3pm-6pm), but again ONLY on high load days.  So it may only be turned off a few dozen times during the summer and winter.  And MOST people are not using the water heater (taking showers or washing clothes in hot water) during the 3pm-6pm time period.  And most water heaters retain heat for some time after the power is off, so even if you take a shower, the water should still be hot.  If you do experience a problem though, call us at (919)-553-1530 so we can help determine what the problem is.

Who do I call if I think there may be a problem my Load Management Device?

Call the Town of Clayton Electric Department at (919) 553-1530 if you suspect your LM Device may be defective or if you experience any problems with electric appliances that are connected to the LM Program (AC, Water Heater, or Heat Strips).  Call us BEFORE calling a service technician.  Allowing us the opportunity to first inspect the LM equipment may prevent you from incurring unwanted HVAC and plumbing service fees.

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