Electrical Emergencies: Call 911 or 919-553-1530
Report a Power Outage – 919-553-1530
Planned Power Outages
Occasionally, the Town of Clayton will schedule a necessary “Planned Power Outage” in order to perform maintenance and equipment upgrades to the electrical system. Because we are aware of how inconvenient power outages can be, we make every effort to keep these outages as brief as possible. We also try to make every attempt to notify our customers in advance by leaving door hangers for all those affected as well as utilizing the CodeRED Notification system.
Sign up for CodeRed Notification
One of the best tools to get you vital public safety information quickly...whether it's a warning about an approaching hurricane, a power outage, a boil water advisory, or other emergency...is something called CodeRED. The system, managed though Johnston County, allows all residents and businesses to receive a phone call, text or email alert when important or potentially urgent public safety or service related events happen. This service is absolutely FREE! Please make sure you are signed up! All information is kept confidential and you won’t be pestered with nuisance calls…alerts are only made regarding legitimate public safety or public service matters. Sign up now!
Medical Seal List Request
If you have a medical need that requires constant electricity, please contact Customer Service at 919-553-5002 and request to be placed on the Medical Seal List. This will result in your power being among the first restored should we have a power outage, and will also ensure your power is never intentionally disconnected. You will need to complete this form.
Clayton Public Power strives to provide the most reliable electric service available. Our reliability record, preventive maintenance program, and staff training have qualified us for the coveted Reliable Public Power Provider designation from the American Public Power Association. From time to time, we do experience service interruptions. To make sure you are aware of what caused the interruption and how long the power was out, we've posted our latest weekly service reports below. If you have specific questions about the report or a service interruption event, please call the Town of Clayton Operations Center at 919-553-1530.