Disconnect Application and Policy
Utility Disconnection Request (PDF)
When disconnecting service, a Disconnection Request Form must be completed and received by our office. Disconnection requests made prior to 9 a.m. will be completed that same day. Disconnection requests made after 9 a.m. will be completed the next business day.
After an account has been closed by either customer request or policy of the Town, all funds, including deposits, refunds, load management, and overcharge credits will be used against amounts owed the Town on the closed account first. Remaining funds will then be used against any amounts owed on any other accounts the customer may have with Town. When all accounts have been cleared, a check for the remaining money will be issued to the customer for any net credit.