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Below you will find the most frequently asked questions regarding Utilities & Billing. 

If I have a leak and my water consumption increases, will the Town give me any type of adjustment on my bill?
How much notice does the Town need to connect or disconnect my services?
What do I do if I have a water/sewer emergency after normal business hours?
How do I obtain a privilege or business license?  
I’ve gotten married/divorced and my name has changed.  What do I need to provide the Town Clayton so that it can be changed on my utility bill? 
What do I do if my utilities are disconnected for non-payment? 
What do I do if the wheel has fallen off my garbage or recycling cart?  
Will the Town grant me extra time to pay my utility bill?
Does the Town offer disposal of old furniture/appliances?
What can I put in my recycling cart?  
How do I request a 2nd garbage or recycling cart?  
What happens if the check that I wrote for my utility payment is returned from the bank?
I have a swimming pool to fill.  What should I do?  
I have electronic items that I need to dispose of.  What do I do?
When is my deposit applied to my utility account?  
Can I request a re-read of my water/electric meter?
 

If I have a leak and my water consumption increases, will the Town give me any type of adjustment on my bill?

In most cases, yes.  We require proof that the repair was done or a receipt for repair supplies.  Once we receive all the repair information, our billing specialist will make the adjustments and give you a call.

How much notice does the Town need to connect or disconnect my services?

We need 24 hours once we have all the documents needed, to connect or disconnect service.  We're sorry but we can not guarantee same day connections or disconnects. 

What do I do if I have a water/sewer emergency after normal business hours?

Please call 919-553-5002 if you have an after hours water/sewer emergency.  A Town of Clayton employee will be dispatched to your home.  This service is not offered for customers who were disconnected.

How do I obtain a privilege or business license?

Actually, you don't have to obtain a license any more.  As of July 1, 2015, the North Carolina General Assembly repealed the collection of privilege taxes. The Town of Clayton estimates it will lose roughly $70,000 in FY 2015-2016 that would have gone to paying for town services and projects due to the loss of the privilege tax collection.  In signing the repeal, Governor Pat McCrory pledged to work with local governments to find a resolution that reforms the local tax option and addresses lost revenue, prior to the sunset date on July 1, 2015, however, no such resolution has been reached. Thrive in NC under the NC Department of Commerce, has details on state licenses, permits and regulatory requirements.

I’ve gotten married/divorced and my name has changed.  What do I need to provide the Town Clayton so that it can be changed on my utility bill?

Please bring a notarized copy of your marriage license or divorce decree to the Customer Service Department in Town Hall, 111 East Second Street in downtown Clayton, along with a photo id and the change will be made immediately.

What do I do if my utilities are disconnected for non-payment?

When it becomes necessary for the Town to discontinue services, service will be restored after payment of:

  • All past due bills due to the Town including additional fees and charges required by this policy
  • Any deposit as required
  • Any material and labor cost incurred by the Town according to the current fee schedule.

After hours reconnection is not available to our customers.

What do I do if the wheel has fallen off my garbage or recycling cart?

Contact the Customer Service Department at 919-553-5002 from during normal business hours and a repair or replacement order will be issued.  It can take between 7 and 10 days for the repair to be done.

Will the Town grant me extra time to pay my utility bill?

Utility customers are allowed 2 extensions in a calendar year as long as the request is made prior to the cut off date. Click here for more info or to request an extension. BANK DRAFT CUSTOMERS ARE NOT ELIGIBLE FOR EXTENSIONS! The maximum extension is for 10 days past your cut off date and all penalties will apply.

Does the Town offer disposal of old furniture/appliances?

Yes, the Town does offer special pick ups of goods too large to fit in the regular garbage cans.  Click here to see a list of the fees or contact our Operations Center at 919-553-5002 during normal business hours to schedule the pick-up.

What can I put in my recycling cart?

Almost anything!  We pick up recycling every OTHER week.  Print out this handy one page Recycling Guide or check out this easy-to-read Recycling Guide to see everything you can and can’t recycle!  DO NOT PUT PLASTIC BAGS IN YOUR RECYCLING CART!!!  They can shut down an entire recycling plant clogging up the machines!  If your family recycles so much that you need a second cart, please call us at 919-553-5002.

How do I request a 2nd garbage or recycling cart?

During normal business hours, contact the Customer Service Department to request an additional garbage or recycling cart.  An extra 96-gallon garbage cart is just $3.98/month.  An extra 96-gallon recycling cart is just $3.01/month.

What happens if the check that I wrote for my utility payment is returned from the bank?

The Customer Service Department will notify you when there is a returned draft or check.  You will have 48 hours from notification to make the payment to the Customer Service Department either with cash or a money order.  We will attempt a phone call to you and if unable to reach you, we will then deliver a door hanger to your address.  There is a $20 returned item charge that will apply.

I have a swimming pool to fill.  What should I do?

Call the Customer Service Department prior to beginning to fill your pool to schedule to have your water meter read.  Once the pool is filled, you will need to call and schedule another reading.  The Town will bill you a bulk water rate for the gallons used to fill the pool and you will not pay for sewer charges on those gallons.

I have electronic items that I need to dispose of.  What do I do?

The Town periodically offers FREE electronic recycling and shredding events.  Check our news page and on your utility bill for the latest on our next upcoming event.

When is my deposit applied to my utility account?

After 6 successful utility bank drafts, your deposit will apply to your utility account.

Can I request a re-read of my water/electric meter?

Sure, if you feel like a reading may be off and question its validity, give us a call at 919-553-5002 and we’ll have a meter reader come out for a FREE re-read of your meters.

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