My Power Just Went Out! Now what??

When the power goes out in the Town of Clayton, phones ring off the hook. Citizens want to know what has happened and when it will be restored. These are great questions, but sometimes we may not know the answer right away. Power outages happen for a variety of reasons including downed tree limbs, cars striking a pole or equipment failure. Did you know that there is an automated system in place when the power goes out that automatically notifies our crews? An automatic alert is sent to crews as soon as the power is affected and they begin to respond before most people can even pick up their phone to report the outage.

It does take our electric crews time to arrive at the scene, determine the cause and safely begin work. So when someone calls to ask what happened and how long it will take, the honest answer may be we do not know yet. During severe weather and/or power outages an increase in phone call volume can divert important resources. We encourage you to give our crews time to respond to an outage before you report it to our Operations Center at 919-553-1530. Occasionally power may flicker or be out for a few moments but most times power is restored quickly. If your power goes out temporarily, give it a few minutes to see if it comes back on. If it is a prolonged outage, please report the outage to the Town of Clayton.

There are times when it is necessary for someone to have uninterrupted power (like in medical situations). If there is an immediate threat to life or property, report the outage to the Operations Center at 919-553-1530. After hours this line goes directly to 9-1-1 and your emergency will be handled accordingly.