Clayton Outage & Messaging System (COMS)

We are committed to keeping our community safe and informed. As part of this commitment, we have launched a town-wide communication system. The Clayton Outage and Messaging System (COMS) provides timely alerts regarding power and water outages, boil water advisories, service restoration estimates, active shooter threats, and other safety-related topics. 

COMS connects directly with you through phone, email, and text messaging using your existing utility account information. There is no app to download. Enrollment in this service is handled automatically.

As part of the automatic enrollment process for COMS, utility customers will receive the following text message from 919-553-1530 confirming enrollment in this service: “You are now enrolled in the Town of Clayton’s text messaging system used for service and account alerts. Reply HELP for more info or QUIT to opt out.” You do not need to reply to or acknowledge this text message.

If you feel you have not been enrolled in COMS, then we likely do not have your most up to date contact information. To update the contact information associated with your utility account, please visit ClaytonNC.org/UpdateInfo or call Customer Service at 919-553-5002, Monday through Friday between 8:30AM and 4:30PM.

COMS also makes reporting utility outages and issues easier than ever. With the new system, customers can contact our support staff directly via phone, text messaging, or our online outage form. No matter which option you choose, our staff will be automatically alerted and dispatched to assist you.

COMS_Text_Message

To report an electric or water outage, customers will need to do one of the following: 

Currently COMS is only available for water or electric customers. However, we are working to expand access to the entire Clayton community. If you have questions or need help updating your contact information, please contact our Customer Service team.

  1. How do I report an outage?
  2. Do you have an outage map so I can see current outages?
  3. What if I don’t have a text enabled phone?
  4. Where do I find my account number?
  5. What happens when I report the outage?
  6. How can I get my account balance?
  7. I made a payment this morning but the automated account balance call line is not reflecting that. Why not?
  8. How do I update the email and/or phone number on my account?
  9. When I reported my utility outage, the system is asking me to “Contact Customer Service during normal business hours”. Why?