Guidelines for Requesting Utility Bill Payment Extensions:
If you're a utility customer, you're entitled to two extensions per calendar year. Provided you make the request before the cut-off date, you can postpone your payment. To request an extension, simply fill out the Extension Request Form.
However, bank draft customers are not eligible for extensions.
Please note that the maximum extension period is 10 days past your cut-off date, and normal penalties will apply.